Frequently Asked Questions

Everything you need to know about our fresh gourmet deliveries.

How do you ensure the freshness of my order during shipping?

We use specialized temperature-controlled packaging and eco-friendly insulation to ensure your food stays at the optimal temperature from our kitchen to your doorstep.

Where do you source your ingredients?

At Colipse, we prioritize quality by sourcing 90% of our ingredients from certified organic local farmers and sustainable fisheries.

What should I do if my delivery is delayed?

While we strive for punctuality, if your order is delayed beyond the estimated window, please contact our support team immediately for a real-time update or a full refund if the quality is compromised.

Do you offer options for specific dietary restrictions?

Yes, our menu includes clearly labeled options for vegan, gluten-free, keto, and nut-free diets. You can use our website filters to browse by your specific needs.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept physical returns. However, if you are unsatisfied with your order, we offer a 100% satisfaction guarantee with replacements or store credit.

Can I modify or cancel my subscription at any time?

Absolutely. You can skip a week, modify your meal preferences, or cancel your Colipse subscription directly through your account dashboard without any hidden fees.