Returns & Exchanges

At Colipse, we prioritize the freshness and safety of our artisanal food products. While we generally do not accept returns on perishable items, we are committed to providing a full refund or replacement if your order arrives damaged or incorrect.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, please immediately check your package for any signs of damage, spoilage, or missing items to ensure quality standards are met.

• 2.
  Contact Support

  If there is an issue with your order, email our support team within 48 hours of delivery with your order number and clear photos of the product and packaging.

• 3.
  Verification Process

  Our quality assurance team will review your claim within 2 business days to verify the issue and determine the best resolution for your specific case.

• 4.
  Receive Refund or Replacement

  Once approved, we will either initiate a full refund to your original payment method or dispatch a fresh replacement shipment at no additional cost to you.